Return Policy

At Luumee, we want you and your little ones to love every piece of product you receive. We understand that sometimes items might not fit perfectly or meet your expectations, so we’ve created a simple, fair return policy to ensure a hassle-free experience for all our customers. This policy applies to all purchases made through our Shopify store.

1. Return Eligibility & Timeframe

You may return eligible items within 30 days from the date of delivery for a full refund, store credit, or exchange. To be eligible for a return, items must meet the following conditions:
  • Items must be unused, unworn, and unwashed (minor try-ons without damaging the item are acceptable, as we understand you may need to check fit).
  • Original tags and packaging must be intact and attached to the item – tags that have been cut, removed, or damaged will disqualify the return.
  • Items must not have any signs of wear, stains, tears, or alterations (including adjustments to hems, waistbands, or closures).
  • For children’s clothing, all hygiene stickers (if applicable) must remain intact to ensure product safety and cleanliness.

2. Non-Returnable Items

The following items are non-returnable and non-exchangeable, unless they arrive damaged or defective:
  • Final sale items (marked as “Final Sale” on the product page).
  • Custom or personalized items (e.g., monogrammed clothing, custom-sized pieces).
  • Underwear, bodysuits, and sleepwear for children (for hygiene reasons, unless unopened and in original packaging).
  • Items that have been worn, washed, damaged, or altered after delivery.

3. How to Initiate a Return

Initiating a return is easy – follow these simple steps:
  1. Log in to your Luumee Shopify account and navigate to your “Order History”.
  2. Select the order containing the item(s) you wish to return, then click “Start Return”.
  3. Follow the prompts to select the item(s) for return, specify the reason for return, and choose your preferred resolution (refund, store credit, or exchange).
  4. Once your return request is approved, you will receive a prepaid return label via email. Print the label and attach it to your return package.
  5. Package the item(s) securely (preferably in the original packaging) and drop it off at the designated shipping carrier location. Keep your tracking number for reference – we recommend using a trackable shipping service to ensure your return is received.
Please note: Returns without an approved return label or tracking information may not be processed, and we cannot guarantee the safe delivery of untracked packages.

4. Refunds & Exchanges

Refunds

Once we receive and inspect your returned item(s) (typically within 3-5 business days of delivery to our warehouse), we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect in your account, as processing times may vary by your bank or credit card provider.
Original shipping costs are non-refundable, unless the return is due to a defect, damage, or an error on our part (e.g., wrong item sent, incorrect size).

Exchanges

If you wish to exchange an item for a different size, color, or style, please select “Exchange” when initiating your return request. We will ship the new item to you once we receive and approve your returned item, free of charge (for domestic orders). If the new item has a higher price, you will be prompted to pay the difference; if it has a lower price, we will issue a store credit for the remaining amount.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect (e.g., wrong size, wrong style), please contact our customer service team within 7 days of delivery. Include your order number, photos of the damaged/defective item, and a detailed description of the issue. We will arrange for a free return and either send a replacement item or issue a full refund (including original shipping costs) at your discretion.

6. International Returns

For international orders, customers are responsible for all return shipping costs, customs fees, and duties. We recommend using a trackable shipping service for international returns, as we are not responsible for items lost or delayed in transit. Refunds for international returns will exclude original shipping costs and any customs fees/duties paid by Luumee.

7. Additional Notes

  • We reserve the right to refuse returns that do not meet the eligibility criteria outlined above.
  • Returned items will be inspected upon receipt – if items are found to be ineligible for return, they will be shipped back to you at your expense, and no refund or exchange will be issued.
  • Store credit issued from returns does not expire and can be used for any future purchase on the Luumee store.
  • If you have any questions or need assistance with your return, please contact our customer service team at [your email address] or via the “Contact Us” page on our store.